Lorena Look

FAQs

• Where does Amaia deliver?

  Our timeless pieces travel far and wide—UK, Europe, Worldwide—delivered straight to your door.

• Can i make changes to my order?

  You may cancel your order shortly after placing it, but once the order has been processed, no changes can be made. 

•  Can I return my online order? 

  We hope you love your order, but if not, you’re welcome to return it for a full refund or exchange.

• How do i return my online order?

  Return any unsuitable item with a note explaining your request. Returns are at customer's expense, unless the items faulty or incorrect. Please send returns to: Amaia London, 14 Cale street, London, SW3 3QU, UK

• Which items are not eligible for return?

  Non-returnable items are:

  • Face masks
  • Hair accessories
  • Bespoke items
• Can I use a store credit for an online purchase?

  Amaia's store credit is for in-store use only and valid on full price items. 

• Can I include a gift message with my online purchase?

  Personal touch never goes out of style: add a message at checkout and we’ll include a handwritten note. 

• How do i use a discount code?

  Discount codes apply to full-price items only and can't be used with sale or promotional offers.

• I purchased something that is now on sale or further discounted

  Markdowns and further reductions are part of the retail process and prices can't be adjusted after a sale takes place. 

• What payment methods do you accept?

  We do accept Visa, Debit cards, Credit cards, American Express, PayPal, Apple Pay and Google Pay.